Support

We're here to help.

Choose the right support path for integration questions, Pro activation, skill reports, or security issues. Signed-in skill reports happen from skill detail pages and general support goes through email.

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Support channels

Pick the path that fits your situation

Skill reports

Signed-in skill reports are submitted from the relevant skill detail page. Public visitors can use the report guide to choose the right path without exposing private data.

Report guide

Security disclosure

Discovered a vulnerability? Use the security contact path first and do not send API keys, passwords, OAuth tokens, or private user data.

Security contact

Documentation

Most integration questions are answered in our API docs, manifest reference, and getting-started guides.

Read the docs

Platform status

Check real-time health of the registry, API, and runtime gateway. Historical uptime data included.

View status

Report guidelines

How to write an effective report

Be specific

Include the exact URL, skill slug, or API endpoint. Vague reports take longer to investigate.

Show the steps

Describe what you did, what you expected, and what actually happened. Sequence matters.

Protect secrets

Never paste API keys, passwords, OAuth tokens, or private user data in any public report.

Include context

Your runtime environment, SDK version, project ID (not the key), and timestamp help us reproduce faster.

What to expect

Support response model

EmailGeneral support

For account, login, docs, onboarding, and Pro questions, contact Support@useskillhub.com with the page URL and reproduction steps.

Signed-inSkill-specific reports

Reports tied to a specific skill should be filed from that skill page after sign-in so the issue keeps skill and account context.

Private pathSecurity issues

Start from the security contact path and request a secure disclosure channel before sharing exploit details or sensitive data.

ReviewedBilling questions

Refunds, payment disputes, and payout questions are reviewed through the billing support path and tied to the original transaction.

Common questions

Before you write in

How do I reset my API key?

Go to Developer Workspace → Project → API Keys → Rotate. The old key is revoked immediately.

Why is my skill stuck in review?

Reviews take 1–3 business days. Check Publisher Workspace for reviewer feedback and required changes.

Can I get a refund on a paid skill?

If a paid transaction exists, contact support with the order or transaction reference. Refund handling follows the active payment provider and SkillHub review policy.

How do I report a malicious skill?

Open the skill detail page, sign in, and use the skill report path when available. For urgent safety concerns, contact support with the skill slug and page URL.

Still need help?

Email Support@useskillhub.com with the page URL, account email, timestamp, screenshots, and steps to reproduce. Do not include secrets.

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